- CASE STUDY: ConAgra
- RELEASED: September 30, 2021
SaaS Webinar Case Study: ConAgra
The Challenge
Normally, Conagra Foodservice sales reps travel to meet with customers onsite and at industry tradeshows throughout the year, where they can meet potential customers and offer samples of their various products.
However, during the pandemic, travel restrictions and tradeshow cancellations made meeting and engaging with customers a challenge for Conagra Foodservice. As a result, the company was looking for an innovative way to meet with customers virtually.
“Without these in-person interactions, it made it difficult for us to reach new customers and to get them to sample our products,” said Lexi LeVang, Manager Customer Marketing, ConAgra Foodservice
While ConAgra was familiar with some of the other online meeting platforms, such as Zoom and Microsoft Teams, and webinar platforms like ON24, they were looking for a more meaningful, interactive way to engage with their customers that was both easy to setup and use and cost effective.
“I noticed that some other companies in the foodservice industry were hosting webinars, but they felt very self-serving. They were long, and they weren’t incentivizing people to attend,” LeVang said.
“I was amazed at how simple it was to set up and run a webinar."
Manager Customer Marketing
The Solution
With an eye to providing a more personalized, interactive customer experience, ConAgra chose Webinar.net’s self-service webinar solution to reach its global customer base. Webinar.net’s cloud-based architecture enabled ConAgra Foodservice to reach very large audiences globally, without capacity concerns – whether they joined from a mobile device or desktop computer.
LeVang said she and her team looked at other webinar platforms but chose webinar.net because the solution was very easy to use and offered robust, customizable features that enabled a more interactive experience – all at a very cost-effective price.
“I was amazed at how simple it was to set up and run a webinar. The best part was that the self-service platform provided a variety of tools that allowed us to customize each webinar to meet our needs and our customers’ needs,” LeVang said.
The webinars have been a success, and even with most of the major food tradeshows canceled in 2021, ConAgra Foodservice has experienced higher customer engagement than they did at in-person meetings and events.
“At an average food show, I would say that we probably only get around 10 leads. During our first webinar with webinar.net, we had 226 registrants and about 60 qualified leads. Our goal was to have at least 100 people register so we were very happy with these results,” LeVang said.
In addition, the company was confident that if any hiccups arose during a webinar, the Success Squad – webinar.net’s customer support team – would be immediately available to assist without any hidden costs.
“I have really loved adding webinar.net to our digital marketing strategy for the year. The customer service that I have received working with webinar.net has been over-the-top amazing,” said LeVang.
